Privacy policy
Care Together Services Pty Ltd (ABN 50 699 023 106) (“Care Together”, “we”, “us”) respects your privacy. This policy explains what personal information we collect, why we collect it, who we share it with, and how you can access or correct it. It is written to meet our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Who we are
Care Together is an NDIS disability support provider serving south-east Melbourne. You can contact us at:
- Phone: 0409 383 353 (Monday to Friday, 9am to 5pm)
- Email: info@caretogetherservices.com
- Post or visit: 8 Sienna Way, Pakenham VIC 3810
What information we collect
- Contact details: your name, phone number, email address and suburb, including when you use our contact or referral forms, call us, message us on WhatsApp or email us.
- Information about your support: your NDIS plan details, funding type (NDIA-managed, plan-managed or self-managed), goals, preferences and support needs.
- Sensitive information: health and disability information, which we only collect when it is needed to provide support and only with your consent.
- Worker and applicant information: if you apply for a job with us, the details you provide in your application and any checks we are required to carry out, such as an NDIS Worker Screening Check.
- Enquiries: when you send an enquiry or referral through the form on our website, the information you enter is sent to our RaddeCare+ enquiry system (app.raddecore.com), where our team reviews and responds to it.
- Job applications: when you apply for a job through the form on our careers page, the information you enter is sent to our RaddeCare+ system (app.raddecore.com), where our team reviews applications.
- Website information: basic technical information about your visit, such as the pages you view and your browser type, collected by our hosting provider. We store your text size setting in your browser so the site remembers it. We do not use this to identify you.
How we collect it
We collect information directly from you, or from someone you authorise, such as a family member, carer, support coordinator or plan manager. We may also receive information from the National Disability Insurance Agency (NDIA) when it is relevant to your supports.
Why we collect and use it
- To respond to your enquiry or referral and explain our services
- To arrange, deliver, review and adjust the supports in your service agreement
- To meet our obligations under the NDIS Act, the NDIS Practice Standards, the NDIS Code of Conduct and other laws
- To keep participants and workers safe, and to handle incidents and complaints
- To improve our services and our communications with you
Who we share it with
We only share your information when you have agreed, when it is needed to deliver your supports, or when the law requires it. This may include:
- the NDIA, your plan manager or your support coordinator, for billing and plan management
- family members, carers or other people you nominate
- the NDIS Quality and Safeguards Commission and other regulators, when required
- service providers who help us run our business, such as IT and software providers, who must keep your information confidential
We do not sell your personal information.
How we keep it safe
We take reasonable steps to protect your information from misuse, loss and unauthorised access. Access is limited to staff and workers who need it to do their job, and our workers are bound by confidentiality. We keep information only for as long as we need it or the law requires it, and then we securely destroy or de-identify it.
Overseas disclosure
Some of our service providers may store or process information outside Australia. Where this happens we take reasonable steps to make sure the information is handled in line with the Australian Privacy Principles.
Your rights
You can ask us:
- for a copy of the personal information we hold about you
- to correct information that is wrong or out of date
- to stop using your information for certain purposes, or to withdraw your consent
Contact us using the details above. We will respond within a reasonable time, and we will not charge you for a request.
Complaints
If you have a concern about how we handle your information, please contact us first so we can try to fix it. If you are not satisfied with our response, you can make a complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992. You can also raise concerns about our supports with the NDIS Quality and Safeguards Commission.
Links and third-party services
This website links to third-party services, including our Facebook page, WhatsApp and the NDIS website. Those services have their own privacy policies. The site also loads fonts from Google Fonts, which may record your IP address when the fonts load.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.